How to File a Windscreen Insurance Claim in NZ

Step 1 — Check Your Policy

Most comprehensive car insurance policies in New Zealand cover windscreen replacement. Check your policy documents or call your insurer to confirm. You will need your policy number and registration.

Step 2 — Call Auckland Windscreens

Call us on 09 972-1091 with your vehicle details and insurer. We confirm coverage, check your excess, and book a mobile appointment. We service all of Auckland from Orewa to Pokeno.

Step 3 — We Assess and Source Glass

We inspect the damage, confirm a replacement is needed, and order the correct OEM-quality glass for your vehicle. If you have an ADAS camera or rain sensor, we make sure the new screen is compatible and book recalibration if required.

Step 4 — We Handle the Claim

We invoice your insurer directly and manage all paperwork. You usually only pay your excess. No admin, no chasing — we deal with AA, State, AMI, Vero, FMG and Tower every day.

Insurer-Specific Notes

• AA Insurance — Standard excess applies. We are an AA-accepted repairer.
• State Insurance — Glass cover is often included. Direct billing accepted.
• AMI Insurance — We process AMI claims regularly and bill directly.
• Vero Insurance — Common for commercial fleets. Direct invoicing set up.
• FMG — Rural and commercial specialist. We handle FMG glass claims.
• Tower Insurance — Standard comprehensive policies cover glass replacement.